Frequently Asked Questions
Everything you need to know about your circus and aerial gear.
How long does shipping take within the United States?
Most orders are processed within 24 hours. Standard ground shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
Are your aerial silks and hoops safety tested?
Yes, safety is our priority. All Firetoys aerial equipment is rigorously strength tested in-house and by independent labs, with certificates of conformity available for professional use.
What is your return policy for circus equipment?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for safety reasons, we cannot accept returns on used aerial equipment or custom-cut silks.
Do you offer professional or bulk discounts?
We provide tiered pricing for circus schools, studios, and professional performers. Please contact our support team with your business details to apply for a trade account.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I know which size aerial hoop to buy?
A general rule is to sit upright in a chair and measure from the seat to the top of your head, then add 4 inches (10cm). This measurement will give you the recommended internal diameter for your hoop.